Returns, Refunds and Exchanges
3 Day Refund Policy
Please email* us within 3 days of receiving your product (the day your product is marked as delivered) to request for a refund.
In accordance with the health, hygiene and safety regulations, we only authorize refunds for all products of the following: product received is not as ordered (a different item sent) or the product cannot be used due to a significant defect (eg. malfunction zipper, etc.).* This is to protect the wellbeing of our consumers (especially our lovely pets)!
We strictly do not authorize returns/refunds due to sizing issues, change of minds or any other reason (other than the reasons stated above) as we will not be able to sell the products again if they have been shipped out and returned.
If the item received is not according to your order, we will resend you the correct item or provide a full refund as per your decision.
Refunds are processed within 1-3 business days and you will receive an email confirmation once your refund has been authorized and processed. Please allow an additional 7-10 business days for the refund to show up on your account.
*Please include images of defect in your email to us; a partial to full refund is provided depending on the degree of defect.
ALL sale items are strictly non-refundable.
Return Policy (if you are required to return your product for a refund)
- All returned products must be shipped out with a tracking number within 7 days and arrive in the warehouse within 15 days from the day you received the product (the day your product is marked as delivered).
- Returned items must be unworn and unwashed.
- Returned items must have all tags attached to it and be in its original condition.
Note: Return label is not prepaid, therefore, customer is responsible for the return shipping cost.
We do not accept exchanges at this moment.
Did Not Receive Your Order
Please contact us if you did not receive your order within 30 days from your order confirmation email.